ORDERING

How do I add an image to my cart?

Click on an image you would like to buy, and then click the little shopping cart icon. This should take you to the main menu with the options “Prints”  and “Packages”. All Digital Images (single or packages of multiple) are under “Packages” .

The package I'm ordering says I can pick multiple poses, but I can only seem to add one; how do I get different photos into it?

When you click on "View Cart" and look for your selected package, there will be a little blue "edit | remove" below it. Click on "edit" and then it will show the two (or more) print sizes that are included in the package with little thumbnails beneath them. You may have already filled the thumbnails with the same image; if so, click the 'x' to remove the image from the one you'd like to change, and then rather than clicking the '+' symbol in that square where the image goes, look below and find the blue button that says "add more images". That will take you back into the gallery, where you can navigate to the image that you'd like, and then click the shopping cart icon on it. That will open up your package again, and then you can hit that '+' symbol under the remaining print size, while the new image is highlighted at the top of your package screen.

How do I find individual prints rather than packages/digitals?

If you find yourself in the “Packages” menu, you will have to locate the little left-facing back arrow at the top left corner of the menu area (blue stripe). Click that back arrow to take you to the main menu, where you’ll see “Prints” and  “Packages”. Click “Prints” to see the list of individual print sizes available, as well as gift items such as Bag Tags, Magnetic prints, and Canvas Wall Pieces, among others.

How do I find the print packages or digital packages?

Click on an image you would like to buy, and then click the little shopping cart icon. This should take you to the main menu with the options “Prints” and “Packages”. If you find yourself in the “Prints” menu already, you will have to locate the little left-facing back arrow at the top left corner of the menu area (blue stripe). Click that back arrow to take you to the main menu, where you’ll see “Prints” and  “Packages” . Both the print packages and the digital packages, as well as single digital images are under “Packages”. 

DIGITAL IMAGE/PACKAGE DELIVERY

How do I access the digital images/package that I purchased?

You will receive an order receipt emailed to the address that you supplied in the online shopping cart. If you click "View Receipt" and scroll to the bottom of the receipt/order form, you will see a link for your purchased images. Just click the link to download the image(s) straight to your computer or device! Since we are sending you high resolution images, the downloaded file will be zipped so your computer or phone will need to extract them before viewing/saving them. Most devices have an unzip program built right in, so they should prompt you through this automatically. If not, you may need to look for an unzip app/program. The download link is active for 7 days after your purchase.

How large can I print the digital images from the files provided?

The digital image files that you download will print at guaranteed high quality up to 8x10. We have received feedback that even up to 11x14 printed from the downloaded files looks great!

PAYMENT

The payment site is Paypal - do I have to create a Paypal account to complete my order?

No, you do not need a Paypal account. You can pay as a "guest" rather than logging in to Paypal; read just a bit further down the page for this option.

I clicked through to the payment site, but then I clicked the "back" button and now my cart is empty. Do I have to start all over again?

No, you shouldn't have to start over! If you clicked through to the payment site (Paypal) that means that your order info should have been sent. If you wait a few minutes and then check your email, you should see an order confirmation from my site, and your order payment status will be set as "Pending". At this point you can either send an e-transfer for the amount you owe - please send to mckeownphotography@gmail.com - or you can wait for an email from us which will give you a payment link if you would like to pay with a credit card or Paypal account.